Drivers must be at least 21 years old and possess a valid driver's license.

There is no maximum age requirement, provided the renter meets all licensing, insurance, and eligibility requirements.

Yes. We schedule a minimum 2-hour buffer between reservations to allow time for vehicle inspection, cleaning, and preparation.

Yes! We offer a variety of discounts and promotional offers, including:

- Extended rental discounts

- Repeat customer discounts

- Referral rewards

- Military discounts

- First responder discounts

- Student discounts

- Seasonal promotions (when available)

Please contact us to learn about current offers and eligibility requirements.

• Standard vehicles: $250
• Premium or luxury vehicles: $500

The hold may be used for authorized charges involving damage, missing fuel, late returns, excessive cleaning, smoking, tolls, tickets, missing keys, towing, or other violations of the signed rental agreement. If there are no outstanding issues, Lion Car Share will release the hold within 72 hours after the vehicle is inspected. The customer’s bank may take an additional 3–10 business days to make the funds available.

Yes. One-way rentals may be available upon request, subject to vehicle availability and an additional relocation fee.

Applicable sales tax and government fees are calculated during checkout.

Eligible promotional discounts and coupon codes are applied before taxes, while optional services and any applicable fees are clearly disclosed before your reservation is confirmed.

Each rental includes 200 miles per day unless the individual vehicle listing states otherwise. Additional mileage will be charged at $0.50 per mile. The mileage allowance and overage rate must be displayed before checkout and in the rental agreement.

Our customer support team is available:

Monday–Thursday: 7:00 AM–9:00 PM
Friday–Saturday: 7:00 AM–10:00 PM
Sunday: 8:00 AM–8:00 PM

Open 7 Days a Week. After-hours pickup and drop-off available by appointment.

We proudly offer delivery throughout the Chicago metropolitan area.

Typical delivery fees include:

- Midway Airport: $120 round trip

- O'Hare Airport: $140 round trip

- Downtown Chicago: $50

- Local delivery (within 15 miles): Starting at $25

Customers are responsible for parking, waiting, terminal, and other airport-imposed charges. Vehicles may only be exchanged at a legally permitted and preapproved parking garage, economy lot, or designated handoff location.

Pick-up and return times are scheduled during the reservation process.

A 30-minute grace period is provided for scheduled returns.

Yes. Custom deliveries are available by appointment and must be approved prior to booking.

Yes. Contactless after-hours pick-up and return may be available for qualified customers with advance approval.

Please review the following important rental requirements:

- A valid driver's license is required.

- Insurance verification is required before vehicle release.

- Smoking and vaping are strictly prohibited.

- Racing, reckless driving, and illegal vehicle use are prohibited.

- Only approved drivers listed on the rental agreement may operate the vehicle.

- Vehicles must be returned with the same fuel level provided at pick-up.

- All vehicles are equipped with GPS tracking for fleet management and theft prevention.

Yes! We offer a variety of optional services and equipment, including:

- Child safety seats

- Phone mounts

- Vehicle delivery service

- Vehicle exchanges are allowed only when the original vehicle becomes unavailable, develops a mechanical or safety issue, or Lion Car Share approves the exchange. Exchanges depend on availability. Child safety seats will not be offered at launch.

- Long-term rental programs

Additional fees may apply depending on the selected service.

Additional drivers will not be charged a separate fee, including spouses. However, every additional driver must be approved before driving, provide a valid license and required insurance information, and be listed on the rental agreement. The primary renter remains financially responsible and must complete pickup and return unless Lion Car Share approves an exception.

Smoking or vaping of any kind is prohibited. A documented smoking violation will result in a $150 fee. Excessive cleaning caused by irresponsible or abusive use will result in a separate $150 fee. Both fees may apply when there is separate evidence supporting both violations.

Customers are responsible for the actual tolls incurred during the rental plus one $10 processing fee per trip not per toll. Charges must be documented using the transponder or license-plate statement and matched to the rental dates and times.

Normal dirt from ordinary use will not qualify. Before-and-after photographs, receipts, and inspection records should support all charges.

Vehicles are expected to be returned in reasonably clean condition.

No routine cleaning fee is charged. However, a cleaning fee ranging from $150 to $350 may be assessed if the vehicle is returned with excessive dirt or debris, including but not limited to:

- Mud or sand

- Stains or spills

- Pet hair

- Smoke odor

- Excessive trash

- Biohazards or other conditions requiring specialized cleaning

Cleaning fees are determined based on the condition of the vehicle upon its return.